Privacy Policy
Waggin’ Wheelz Pet Services
Last updated: 04/07/2026
Waggin’ Wheelz Pet Services respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, how long we keep it, and what rights you have.
For the purpose of UK data protection law, the data controller is:
Waggin’ Wheelz Pet Services
Owner: Michael Dobbin
Location: Scotland
Email: Wassginwheelz.scot@gmail.com
Phone: 07833232985
This policy applies to clients, potential clients, emergency contacts, website visitors, and anyone who contacts Waggin’ Wheelz Pet Services.
1. What personal information we collect
We may collect the following information:
Client details
Name
Address
Phone number
Email address
Emergency contact details
Booking details
Payment records
Messages sent by email, text, WhatsApp, social media, or website contact form
Home access information, where required
Key holding information, where required
Pet details
Pet name
Breed
Age or date of birth
Sex
Vet details
Medical conditions
Medication needs
Allergies
Behaviour information
Vaccination details
Flea and worming information
Pet insurance details, where provided
Microchip details, where provided
Website information
When you use our website, we may collect basic technical information such as your IP address, browser type, pages visited, and how you use the website. This may be collected through cookies, analytics tools, contact forms, or security tools.
2. Why we use your information
We use your personal information to:
Provide dog walking, pet sitting, pet visits, and related pet care services
Respond to enquiries
Arrange bookings
Contact you about your pet
Contact you in an emergency
Contact your vet if your pet needs urgent care
Keep business and payment records
Manage keys, access, and home visit arrangements
Keep pets, clients, staff, and the public safe
Deal with complaints, insurance matters, or legal issues
Send updates about your pet
Improve our website and services
Use pet photos or videos for marketing, but only where permission has been given
Under UK GDPR, a business must have a lawful basis for using personal information. The ICO explains that lawful bases include contract, legal obligation, legitimate interests, consent, and vital interests. (ICO)
3. Our lawful basis for using your information
We use personal information under the following lawful bases:
Contract
We use your information because it is needed to provide the services you have asked us to carry out.
Legitimate interests
We use information to manage bookings, respond to enquiries, keep business records, protect our business, and provide a safe and reliable service.
Legal obligation
We may need to keep certain information for tax, accounting, insurance, or legal reasons.
Vital interests
In an emergency, we may use your information to protect the life, health, or safety of your pet, you, another person, or a member of the public.
Consent
We may ask for your consent before using pet photos, videos, reviews, or testimonials for marketing. You can withdraw consent at any time.
4. Photos, videos, and social media
We may take photos or videos of pets during walks, visits, or pet sitting.
These may be sent privately to the pet owner as part of our service.
We will only use photos or videos for marketing, social media, or our website where permission has been given.
We will not knowingly publish personal details such as your address, contact details, or private home information.
You can withdraw permission for future use at any time by contacting Waggin’ Wheelz Pet Services.
5. Website contact forms
When you contact us through our website, we may collect the details you provide, such as your name, email address, phone number, message, and pet care requirements.
We use this information to reply to your enquiry and, where appropriate, arrange services.
We will not sell your details or add you to a marketing list without permission.
6. Cookies and website analytics
Our website may use cookies or similar tools to help the website work properly, improve security, understand how visitors use the website, and improve the service we provide.
Cookies are small files placed on your device when you visit a website. Some cookies are needed for a website to work, while others may be used for analytics or marketing. The ICO says cookie use must follow privacy and electronic communications rules, especially where cookies are not strictly necessary. (ICO)
You can usually control cookies through your browser settings.
If our website uses non essential cookies, we will ask for consent where required.
7. Who we may share your information with
We do not sell your personal information.
We may share relevant information with:
Vets, if your pet needs treatment
Emergency contacts listed by you
Pet insurance providers, where needed
Payment providers or banks
Accountants or bookkeepers
Insurance companies
Legal advisers
Website, email, booking, cloud storage, or IT providers
Public authorities, where required by law
We only share the information needed for the situation.
8. How we keep your information safe
We take reasonable steps to protect your personal information.
This may include:
Keeping paper forms secure
Using password protected devices and accounts
Limiting access to client information
Keeping keys and address details secure
Using trusted service providers
Deleting or securely disposing of information when no longer needed
The ICO advises that businesses should know what personal data they hold, explain why they hold it, keep it safe, and destroy it securely when no longer needed. (ICO)
9. How long we keep your information
We only keep personal information for as long as needed.
As a guide:
Client and pet care records may be kept while you are an active client
After services end, records may be kept for up to 7 years for tax, insurance, accounting, or legal reasons
Payment and invoice records may be kept for up to 7 years
Website enquiry messages may be kept only as long as needed to respond or provide services
Marketing consent records may be kept until consent is withdrawn or no longer needed
Key holding records will be updated when keys are returned
We may keep information longer if there is an ongoing complaint, unpaid invoice, insurance matter, accident, legal issue, or another valid reason.
10. Your data protection rights
Under UK data protection law, you have rights over your personal information.
You may have the right to:
Ask what personal information we hold about you
Ask for a copy of your personal information
Ask us to correct information that is wrong
Ask us to delete information, where the law allows
Ask us to limit how we use your information
Object to certain uses of your information
Withdraw consent, where we rely on consent
Complain to the Information Commissioner’s Office
The ICO says privacy notices should include people’s information rights and explain how they can complain if they are worried about how their data is being used. (ICO)
11. How to contact us about your information
To ask about your personal information, please contact:
Waggin’ Wheelz Pet Services
Owner: Michael Dobbin
Email: Wagginwheelz.scot@gmail.com
Phone: 07833232985
We will respond as soon as reasonably possible and normally within one month.
12. Complaints
Please contact Waggin’ Wheelz Pet Services first if you have any concerns about how your personal information is used.
You also have the right to complain to the Information Commissioner’s Office.
Information Commissioner’s Office
Website: ico.org.uk
Phone: 0303 123 1113
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be shown on this page and will apply from the date shown at the top.
